Shipping Information:

Orders will be shipped on same day when possible, and generally within 3 business days. We are occasionally out of town on rug hooking adventures or presenting a workshop, causing a small delay in shipping your order. You may check our schedule on this website at any time. Most Rug Hooking Kits require up to two weeks for preparation since each is hand-made with care, while Bea Brock kits take about three weeks.

Please review our shipping policy for International and Hawaii/Alaska Shipping: We have estimated the additional cost to be added to your FREE SHIPPING items and this cost will be updated when your item is prepared for shipment. You will charged any additional or refunded any excess shipping when applicable.

Whenever possible, we recycle paper, boxes and packing materials.

Note: We cannot be responsible for packages after they have been delivered and for which we have received delivery confirmation. For International shipments, we are not aware of, nor responsible for any Customs fees.

Refund, Returns and Cancellation Policies:

Your satisfaction is important to us and is guaranteed. We request that you contact us within 5 days of the delivery date of your order if there is a problem with your order so we may offer a replacement or refund. Please read our policy on returning rug kits in the Rug Hooking Patterns & Kits section. All rug kits and ‘Wool Only’ kit orders are custom and CAN NOT be returned for a refund.

We sell only the highest-quality rug hooking and proddy rug supplies. We and our suppliers stand behind all of our products and are available to assist you with any problems.

While we are committed to your satisfaction, we find it expensive to process returns when a customer has simply changed his or her mind or made an ordering error. In order to keep our prices low for everyone, please review your shopping cart purchases carefully. Refunds, for items other than non-refundable rug kits will be subject to a restocking fee of 15% on items cancelled or returned. Additionally, any Credit Card/PayPal fees incurred will be deducted from your return. Exchange to a new item of similar value may allow us to waive the re-stocking fee. Shipping charges will not be refunded after shipment and new shipping charges will apply on exchanges. Actual shipping costs for items purchased under our "Free Shipping" policy may be deducted from refunds on the returned item(s).